
Frequently Asked Questions
Activation is usually instant after scanning the QR code, but it may take a few minutes depending on your device and network.
Yes, many devices support dual SIM functionality, allowing you to use both an eSIM and a physical SIM card simultaneously.
It’s completely normal to feel unsure about new technology, but our eSIMs are designed to be easy for everyone. Each purchase comes with clear, step-by-step instructions for quick setup. If you need help, our online customer support team is available to guide you at any time.
Yes, eSIM technology uses secure authentication protocols, and your information is protected in accordance with carrier and manufacturer standards.
The amount of data you need depends on how you plan to use your eSIM:
- Lite User: For maps, web browsing, and messaging, 1–10GB per 30 days is usually enough.
- Average User: If you use social media regularly, consider 10GB or more (or unlimited) per 30 days.
- Power User: For video streaming or large downloads, unlimited or 20GB+ per 30 days is recommended.
Think about your typical travel activities to choose the best data plan for your needs.


